Privacy Policy — How gg111 Protects Your Personal Data

1. Information We Collect

gg111 collects personal data about you in the course of operating our online casino and sports betting platform. The categories of data we collect, and the circumstances in which we collect them, are described in detail below.

1.1 Registration and Account Data

When you create a gg111 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and your preferred payment method (for example, bKash, Nagad, Rocket, Upay, or a local bank account registered with Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank). We also record the date and time your account was created and the device and browser type used during registration.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to confirm that all players are aged 18 or above, we may collect copies of identity documents. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, or a birth certificate. We may also collect proof of address documents (such as a utility bill or bank statement) and, in some circumstances, proof of the source of funds used for deposits.

1.3 Financial Transaction Data

We collect records of all financial transactions you conduct through gg111. This includes deposit amounts, withdrawal requests, payment method identifiers (such as your bKash or Nagad mobile number), transaction timestamps, transaction reference numbers, and account balance history. All amounts are recorded in Bangladeshi Taka (৳). We do not store full card numbers for Visa or Mastercard transactions — payment card data is handled by our PCI-DSS compliant payment processing partners.

1.4 Gaming Activity Data

We record your activity on the gg111 platform including bets placed (sport, market, odds, stake, outcome), casino game sessions (game title, provider, stake, outcome, session duration), active and expired bonuses, and wagering history. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

1.5 Technical and Device Data

When you access gg111, our systems automatically collect certain technical data about your device and connection. This includes your IP address, device type (mobile, tablet, or desktop), operating system, browser type and version, screen resolution, and the referring URL if you arrived at gg111 from another website. We also log session activity including login timestamps, pages visited, and features used.

1.6 Communications Data

If you contact our support team via live chat, email, or any other channel, we retain records of those communications. This includes the content of messages, timestamps, and the identity of the support agent who handled your query. Communications records are used to resolve disputes, improve support quality, and for training purposes.

1.7 Voluntary Survey and Feedback Data

From time to time, gg111 may invite you to participate in voluntary surveys or provide feedback about our platform. Participation is entirely optional. Any data you provide in surveys is used solely for service improvement purposes and is anonymised wherever possible before analysis.

2. How We Use Your Data

gg111 uses the personal data it collects only for specific, legitimate purposes. The table below summarises the principal ways in which we use your data and the legal basis we rely on for each type of processing.

Marketing Communications

gg111 will only send you marketing emails, SMS messages, or push notifications if you have explicitly opted in to receive them. You can withdraw your marketing consent at any time by updating your communication preferences in your account dashboard, or by contacting our support team. Withdrawal of marketing consent will not affect the lawfulness of any marketing you received before you withdrew consent, nor will it affect the processing of your data for non-marketing purposes.

3. Cookies and Tracking Technologies

gg111 uses cookies and similar tracking technologies on its website to provide functionality, analyse usage, and (where you have consented) deliver personalised content. A cookie is a small text file stored on your device when you visit a website. The cookies used by gg111 fall into the following categories:

Strictly Necessary Cookies

These cookies are essential for the operation of the gg111 platform and cannot be disabled. They include session cookies that keep you logged in during your visit, security cookies that protect against cross-site request forgery (CSRF), and cookies that remember your language and currency preferences. Without these cookies, gg111 would not function correctly.

Performance and Analytics Cookies

These cookies collect anonymised information about how visitors use gg111 — for example, which pages are visited most frequently, how long users spend on particular sections, and where users encounter errors. This data helps us improve the platform's performance, reliability, and ease of use. We use analytics data only in aggregated, anonymised form.

Functionality Cookies

These cookies remember choices you make on the platform — such as your preferred deposit method, your most recently played games, and your responsible gaming settings (such as active deposit limits or session time reminders). They allow us to provide a more personalised and convenient experience on return visits.

Targeting and Preference Cookies

With your consent, gg111 may use cookies to understand your game preferences and betting interests in order to show you relevant promotions and offers within the platform. These cookies do not track your activity on other websites and are not shared with third-party advertisers for the purpose of serving ads off the gg111 platform.

Managing Your Cookie Preferences

You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling strictly necessary cookies will impair or prevent access to gg111. Instructions for managing cookies in major browsers are available from the browser's official help documentation.

4. Data Sharing and Third Parties

gg111 does not sell, rent, or trade your personal data to third parties. We share your data only in the specific, limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Payment Processing Partners

To process your deposits and withdrawals, gg111 shares relevant transaction data with payment service providers including the mobile financial services operated by bKash, Nagad, Rocket, and Upay, as well as with partner banks such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. For international card transactions, data is shared with the Visa and Mastercard networks and their associated processing partners. These partners process your data only as required to execute your transaction and are bound by their own strict privacy and security obligations.

Game Providers and Technology Partners

gg111's casino product is powered by third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. When you play a game powered by one of these providers, limited technical data (such as a session token, stake amount, and game outcome) is shared with the relevant provider's servers to deliver the game experience. Game providers do not receive your name, address, or payment details.

Fraud Prevention and Security Services

gg111 uses third-party identity verification and fraud detection services to help protect the platform and its players. These services may receive limited personal data (such as device fingerprint, IP address, or identity document metadata) in order to perform their function. All such service providers are subject to data processing agreements that restrict their use of your data to the specific services they provide to gg111.

Legal and Regulatory Disclosure

gg111 may be required by law or by a court order, regulatory instruction, or law enforcement request to disclose certain personal data. In such cases, gg111 will comply with its legal obligations. Where permitted by law, gg111 will attempt to notify affected players before disclosing their data to a government or law enforcement authority, unless doing so would itself be unlawful or would compromise the purpose of the disclosure request.

Business Transfers

In the event that gg111's business or any part of it is acquired, merged, or transferred to another entity, personal data held by gg111 may form part of the transferred assets. In such a scenario, gg111 will take reasonable steps to notify affected players and to ensure that the receiving entity is bound by privacy obligations that are at least as protective as those described in this Privacy Policy.

5. Data Retention

gg111 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply to the principal categories of data we hold:

When the applicable retention period for a category of data expires, gg111 will securely delete or anonymise that data so that it can no longer be linked back to you as an individual. Anonymised data (which cannot identify you) may be retained indefinitely for statistical and research purposes.

If you request deletion of your account and personal data, gg111 will action the deletion request subject to any overriding legal retention obligations. Where a legal obligation requires us to retain certain data beyond the period of your account closure (for example, AML regulations), we will retain only that data which we are legally required to keep, and will delete all other personal data associated with your account promptly.

6. Data Security

gg111 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption in Transit: All data transmitted between your device and gg111 servers is protected by SSL/TLS encryption, ensuring that your information cannot be intercepted during transmission.
• Encryption at Rest: Sensitive data held in gg111's databases — including identity document data and financial details — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within gg111's systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational need can access personal data, and all access is logged and regularly audited.
• Intrusion Detection and Monitoring: gg111's technical infrastructure is monitored continuously for signs of unauthorised access, unusual activity patterns, or security anomalies. Automated alert systems flag suspicious activity for immediate investigation by our security team.
• Secure Password Storage: Player passwords are never stored in plain text. gg111 uses strong one-way cryptographic hashing with per-account salting to store password credentials securely.
• Two-Factor Authentication (2FA): gg111 supports OTP-based two-factor authentication for account login, providing an additional layer of protection beyond your password.
• Regular Security Assessments: gg111 conducts periodic security assessments and vulnerability testing of its platform and infrastructure to identify and remediate potential weaknesses before they can be exploited.

Data Breach Response

Despite our best efforts, no online platform can guarantee that a security breach will never occur. In the event that gg111 becomes aware of a personal data breach that poses a risk to your rights and freedoms, we will notify affected players promptly — and in no case later than 72 hours after becoming aware of the breach — describing the nature of the breach, the categories of data affected, and the steps we are taking to mitigate the impact. We will also take immediate steps to contain the breach and prevent further unauthorised access.

7. Your Privacy Rights

As a player on gg111, you have a number of rights in relation to the personal data we hold about you. gg111 is committed to making it straightforward for you to exercise these rights. A summary of each right and how to exercise it is provided below.

To exercise any of these rights, contact gg111's support team via live chat or email. We will acknowledge your request within 5 business days and complete the request within 30 days. In complex cases, or where a high volume of requests is received simultaneously, we may extend the response period by up to an additional 60 days, in which case we will notify you of the extension and the reason for it.

gg111 will not charge you for exercising any of your privacy rights unless a request is manifestly unfounded or excessive — for example, where the same request is repeated an unreasonable number of times in a short period. In such cases, we may charge a reasonable administrative fee or decline to act on the request, and will explain our reasons.

8. Contact and Privacy Requests

If you have any questions about this Privacy Policy, about how gg111 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us using the details below. Our support team is available in English, 24 hours a day, 7 days a week, including Bangladesh public holidays.

Support Hours: 24/7 (Bangladesh Standard Time, BST, UTC+6)

Email: [email protected]

Live Chat: Available via the live chat widget at gg111.bet for all registered players.

When contacting us about a privacy matter, please include your registered account username or email address and a clear description of your request or concern. This will help us locate your records and respond efficiently.

gg111 aims to resolve all privacy queries and requests directly and promptly. If, however, you feel that your concern has not been adequately addressed, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

Changes to This Privacy Policy

gg111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When we make material changes, we will notify registered players by email and by displaying a prominent notice on the gg111 website for a reasonable period before the changes take effect. The "Last reviewed and updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of gg111 after a revised Privacy Policy has been published and notified to you constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should stop using gg111 and may request closure of your account by contacting our support team.